Refund policy

Return and Refund Policy

At MARCOINA, your satisfaction is our priority. If you're not completely happy with your purchase, we offer easy returns or exchanges within 30 days of the delivery date.

Eligibility for Returns and Exchanges

To be eligible for a refund or exchange:

  • The item must be unused, unopened, in its original packaging, and in the same condition as when you received it.
  • To start the process, please contact our customer service team at Info@marcoina.com.

Refunds

  • Once we receive and inspect your returned item, we will issue a refund to your original payment method within 3-5 business days.
  • Please note, it may take 5-10 business days for the credit to appear on your account, depending on your financial institution.
  • Shipping and handling fees are non-refundable.

Exchanges

  • If you wish to exchange an item, we will send a replacement once we have received and inspected the original item.
  • You are responsible for the shipping costs of returning the item to us unless otherwise arranged.
  • If you prefer, we can provide a prepaid return shipping label. The cost of the label will be deducted from your refund. Please contact us for details.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact our customer service team at Info@marcoina.com within 2-4 days of receiving the item.
  • Please include photos of the damaged packaging and item, and we will work with you to resolve the issue quickly.

Non-Refundable Items

The following items are non-refundable and cannot be exchanged:

  • Sale or clearance items
  • Items purchased with special promotions or offers
  • Gift cards

If you're unsure whether an item is eligible for return, please reach out to us before making your purchase.

Return Shipping Recommendations

If you're responsible for return shipping, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

International Returns (If applicable)

For international returns, shipping costs, customs duties, and any other associated fees will be the responsibility of the customer.

Changes to this Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website.

Contact Us

If you have any questions or concerns regarding this policy, feel free to contact us at Info@marcoina.com. We’re here to help!